Refund Policy

We want customers to have a clear understanding of how charges and refunds work before purchasing SmarTTest. Unless otherwise required by law, fees are generally non-refundable once access to the paid service has been granted.

This Refund Policy applies to payments made directly for SmarTTest through our checkout and payment providers.

If you were charged more than once for the same purchase or believe a charge was made in error, contact us at hello@smarttest.ai. If we confirm the error, we will issue the appropriate refund or correction.

If SmarTTest is offered as a subscription, you may cancel future renewals at any time before the next billing date. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period unless required by law.

We may consider refund requests on a case-by-case basis where there is a documented billing mistake, a significant service failure, or other compelling circumstances. Approval of any discretionary refund remains at our sole discretion unless otherwise required by law.

Before initiating a chargeback, please contact us so we can review the issue and attempt to resolve it directly. Fraudulent or abusive chargeback activity may result in suspension or termination of access.

When a refund is approved, we will submit it through the original payment method or payment provider. Final processing times depend on the payment provider and your bank or card issuer.

Refund questions and billing disputes can be sent to hello@smarttest.ai. Please include the purchase email, transaction details, and a short explanation of the issue so we can help faster.